xx 99 Privacy Policy

1 Definitions and Scope

In this policy, "personal information" means any information that can directly or indirectly identify a person. This includes name, mobile number, email address, date of birth, and financial transaction details.

This policy applies to the xx 99 main website, mobile app, and all our service channels. It does not apply to third-party websites or platforms.

2 What Information Is Collected

2.1 Registration and Identity Information

When you create an account on xx 99, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Username and password chosen by the user (stored in encrypted form)

2.2 Financial Transaction Information

During deposits and withdrawals, we collect the necessary information related to mobile wallets. xx 99 processes transactions via bKash, Nagad, and Rocket. Transaction records are retained for security purposes.

2.3 Usage and Technical Information

Information about how you use the platform's services is also collected automatically. For example:

• IP address and device type
• Browser information and operating system
• Page view history and click data (for analytics)
• Session duration and login times

3 Purpose of Data Collection

xx 99 processes personal information for the following legitimate purposes:

• Account Management: To create, verify, and secure your account.
• Age Verification: To ensure no one under 21 years of age can use the platform.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Support: To run 24/7 live chat and email support smoothly.
• Fraud Prevention: To detect unauthorised access and suspicious activity.
• Responsible Gaming: To identify excessive play patterns and provide users with the necessary support.
• Legal Obligations: To maintain records required to comply with applicable laws.

We do not sell your information or transfer it to third parties for commercial purposes.

4 Data Sharing and Third Parties

4.1 Service Providers

We work with certain trusted third parties who help us operate our services — such as payment processing, data hosting, and security monitoring. These parties may only use the information for the specific task assigned and are required to comply with our privacy standards.

4.2 Legal Requirements

We may be required to disclose information in compliance with applicable law, in response to a court order or a valid request from a government authority. In such cases, we only provide the minimum information necessary to meet our legal obligations.

4.3 Business Restructuring

In the event of a merger or acquisition, user information may be transferred to the new entity. However, the terms of this privacy policy will continue to apply.

5 Cookies and Tracking Technologies

The xx 99 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login status and for security.
• Functional Cookies: Remember your preferred language and settings.
• Analytics Cookies: Collect anonymous data to understand how the site is used.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Data Security

The security of your personal information is one of our highest priorities. xx 99 uses the following measures for this purpose:

• SSL (Secure Socket Layer) encryption — all data is transmitted over secure channels.
• Password hashing — your password is never stored in plain text.
• Regular security reviews and vulnerability testing.
• Restricted access — only authorised staff can access personal information.
• Two-factor authentication (OTP-based).

While we ensure the highest level of security measures, no absolute guarantee of security over the internet is possible. Therefore, keeping your account password confidential and not logging in from unfamiliar devices is also your responsibility.

7 Data Retention Period

Personal information is retained for as long as your account is active and as long as necessary for the purpose of providing the service.

Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, and fraud-prevention reasons. For more details on these rules, you can visit our Terms and Conditions page.

8 User Rights

As a user of xx 99, you have the following rights:

• Right to Access: You may request to know what information we have collected about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In some cases, you may request that the use of your information be restricted.
• Right to Portability: The right to receive a copy of your information.
• Right to Object: You may object to the processing of your information for specific purposes.

To exercise these rights, please contact us through the contact details provided below. We will try to respond as promptly as possible.

9 Protection of Minors

xx 99 is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has opened an account, that account will be immediately closed and the related information will be deleted.

To learn about the importance of playing responsibly, please read our Responsible Gaming Guidelines page, which covers age verification and healthy gaming habits in detail.

10 Cross-Border Data Transfers

For the operation of our services, information may in some cases be stored or processed outside Bangladesh. However, regardless of location, information will be handled in accordance with the standards of this privacy policy and appropriate safeguards will be in place.

11 Changes to This Policy

This privacy policy may be updated from time to time in response to changes in our services or legal requirements. For significant changes, we will notify you by email or through the platform.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend checking this page regularly.

12 Contact Us

If you have any questions about this privacy policy or any requests regarding your information, please contact us: