xx 99 Responsible Gaming — your control, your choice
Entertainment is enjoyable only when it stays within limits. xx 99 wants every player to play consciously, safely, and within their own budget. On this page you will find all the information on self-exclusion, deposit limits, and support.
Why responsible gaming matters
Online gaming is primarily a form of entertainment — whether it is cricket betting, slots, live casino, or fishing games, the purpose of playing should be enjoyment, not financial stress. xx 99 believes that a happy and healthy player is the best player in the long run.
We often do not notice when entertainment is turning into a habit. That is exactly when staying aware matters most. Our Terms and Conditions clearly state that xx 99 is committed to protecting users from irresponsible gaming.
If you have any questions about your gaming experience, our FAQ page has answers to many responsible gaming questions. You can also contact our support team directly at any time via 24/7 live chat or email — service is available in both Bengali and English.
We understand that every player's situation is different. Some play once a week, others more regularly. But xx 99's limit-setting tools apply equally to players at every level. Set your own budget and stick to it. That simple decision will make your gaming experience more lasting and enjoyable.
Tools to keep yourself in control
Set a Deposit Limit
Decide in advance how much you will deposit each day, week, or month. Once the limit is reached, the system will automatically stop accepting further deposits.
Session Time Limit
Set a time limit for how long you will play in one sitting. Once that time is up, the system will send you a break reminder.
Self-Exclusion
You can temporarily close your account for a set period (7 days, 30 days, or longer). During this time, logging in or making deposits will not be possible.
Loss Limit
Set a maximum amount you can lose in a day or a week. Once this limit is reached, play will be automatically paused.
Bet Limit
Set a maximum amount for each individual bet in advance. This reduces the chance of suddenly losing a large sum on a single bet.
Cooling-Off Break
Take a mandatory break of 24 to 72 hours to clear your head. During this time, your account will be completely inactive.
To use these tools, contact xx 99's 24/7 live chat or send a request to the support email.
Warning signs
If one or more of the following apply to you, pause and reflect — and seek support if needed.
- Unable to stop playing even after spending beyond your budget, or repeatedly depositing to chase losses.
- Spending time on online gaming at the cost of family, friends, or work — and trying to hide it.
- Taking loans for gaming, dipping into savings, or taking money from family without their knowledge.
- Feeling irritable, restless, or moody when you cannot play — this is an early sign of psychological dependence.
- Lying to family or close ones to hide losses, or being excessively secretive about your gaming.
- Unable to stop even after winning, and continuing to play in the hope of winning more.
- Sleep, eating, or daily routines are being disrupted, yet you continue to play.
Where to get help
xx 99 Live Chat
xx 99's 24/7 live chat support team serves in both Bengali and English. Reach out any time — they are always ready to help with self-exclusion, limit setting, or any concern.
Email Support
If you want to explain your situation in detail, write to us by email. The xx 99 support team will read your message carefully and take the necessary steps.
Family and close ones
If you feel you are losing control over your gaming, talk openly with your family. Support from those close to you is often the quickest and most effective solution.
Professional Counselling
Gaming addiction is a recognised mental health condition. Seeing a trained psychologist or counsellor is nothing to be ashamed of — it is a courageous decision.
Government Mental Health Services
In Bangladesh, counselling is available free of charge or at low cost through the mental health departments of government hospitals. Contact your nearest government hospital.
Support Groups
Talk to people who have been through the same situation. Gaming addiction support groups are available online and offline where no one will judge you.
xx 99's commitment
Our responsibility is to stand by you
xx 99 places the highest importance on every user's safety. We monitor activity on every account and may reach out ourselves if we notice unusual patterns.
If a player requests self-exclusion, their request is processed quickly and without any questions. No bonuses or promotional messages are sent during the exclusion period.
You can learn more about our values and goals on our About xx 99 page. We believe that building a responsible gaming culture is beneficial for everyone.
Remember: winning is not guaranteed, but having fun can be — as long as you play within limits. xx 99 will always be by your side for a safe and enjoyable experience.
Practical tips for healthy gaming
Let gaming be a part of life, not all of it — maintaining that balance is what responsible gaming is all about.
Set a fixed budget and time limit before you play, and stick to them.
Avoid placing more bets to recover losses.
Avoid gaming when drinking alcohol or under mental stress.
Give spending time with family and friends more priority than gaming.
Once you have hit your target after a win, stop for the day.
Review your gaming history from time to time and analyse your patterns.