xx 99 FAQ — Deposits, Withdrawals and Betting
Every question you might have about deposits, withdrawals, cricket betting and responsible gaming — all the answers are here.
For ages 21+
bKash · Nagad · Rocket
Bangla Support
SSL Encrypted
What is on this FAQ page?
Whether you are new to xx 99 or a regular — depositing money, making withdrawals, betting on BPL and international cricket, or keeping your gaming habits in check — these four topics generate the most questions. Below you will find direct answers to more than 20 questions, so you may not need to contact support at all. Detailed information is also available on the responsible gaming guidelines and terms and conditions pages.
Responsible Gaming
Responsible Gaming
Some common signs are: spending more than your budget, placing bets repeatedly to recover losses, losing focus on family or work, and feeling restless when you are not playing. If you notice even one of these in yourself, take a moment to reflect. xx 99's responsible gaming page has more detailed information.
For help, you can contact organisations such as Kaan Pete Roi (Bangladesh) or Gamblers Anonymous.
Yes, xx 99 offers a cooling-off period. During this time, logging into your account or placing bets is temporarily disabled. Let the support team know via 24/7 live chat or email and they will act promptly. This is completely confidential and your request is handled without judgement.
Contact xx 99 support for self-exclusion and state your wish directly. The support team will permanently deactivate the account. After this decision is made, a request to reactivate will not be considered until a specific waiting period has passed, so that a decision made in an emotional moment cannot be reversed.
Setting a deposit limit is an effective step to keep your budget under control. Let xx 99 support know your preferred daily or weekly limit and they will add it to your account. Once a limit is set it can be reduced immediately, but increasing it is subject to a waiting period.
In Bangladesh, Kaan Pete Roi (01779-554391) provides mental health support. Internationally, Gamblers Anonymous (www.gamblersanonymous.org) is a well-known organisation. xx 99 can also refer you to the right place through 24/7 support. Remember, asking for help takes courage.
No. All casino and betting activities at xx 99 are strictly for users aged 21 and above. Age is verified during account verification. If an underage person registers by mistake, their account and all deposited funds will be forfeited. This is done for user safety.
Deposit
How to Deposit
Most of the time, funds deposited via bKash, Nagad or Rocket arrive in the account within a few minutes. If it takes more than 15 minutes, contact xx 99 live chat with your payment transaction ID (TxID). The support team will verify and resolve it quickly.
Always save your payment screenshot or TxID.
xx 99 itself does not charge any processing fee on deposits. However, bKash, Nagad or Rocket may charge a transaction fee according to their own rules — that is entirely the relevant mobile wallet's matter. Exactly the amount credited to the xx 99 account is what gets added to your balance.
The minimum deposit at xx 99 is ৳300 — this is the same for all payment methods (bKash, Nagad, Rocket). This rule also applies to accessing the slots section. With just ৳300 deposited you can join a game right away.
Minimum deposit: ৳300 (all methods)
After logging in to xx 99, go to the cashier or deposit option. Select bKash as the payment method. Send the amount to the displayed payment number and enter the TxID in the form. Make sure you send from a bKash number registered in your own name — using someone else's number may cause issues during verification.
Yes, the deposit process for Nagad and Rocket is the same as for bKash. For reference, Rocket is Dutch-Bangla Bank's mobile wallet. xx 99 supports all three methods. The minimum deposit amount is ৳300 — the same for all methods.
Yes. xx 99 offers a 100% bonus on the first deposit, up to ৳15,000. The wagering requirement for the bonus is 25 times the bonus amount. Example: depositing ৳1,000 gives you ৳1,000 bonus, total balance ৳2,000; to withdraw you need to wager ৳1,000 × 25 = ৳25,000.
Bonus funds are not direct cash; they can only be withdrawn after completing the wagering.
Cricket Betting
BPL and International Matches
In the cricket section, markets generally available include match winner, toss winner, top run scorer, over/under runs, first wicket to fall, powerplay score and man of the match. More markets are open for major tournaments including BPL, IPL and the T20 World Cup.
Yes, xx 99 has in-play or live betting. You can place bets on selected markets even after a match has started — the odds change over by over. It is easy to place live bets from anywhere through the xx 99 App on your mobile.
Odds change quickly in in-play betting, so check the current odds before making a decision.
To calculate the total payout with decimal odds: stake × odds. Say team A's odds are 1.80 and team B's are 2.00 — betting ৳1,000 on team B, if team B wins you receive ৳2,000 (৳1,000 profit); if team A wins you lose the full ৳1,000. Odds below 1.00 mean no profit on that bet — xx 99 does not offer such odds.
Yes, multi bets (combining several matches into one bet) are possible at xx 99. Example: selecting three matches at odds of 1.60, 1.80 and 1.90 gives combined odds of 1.60 × 1.80 × 1.90 = 5.47 (approximately); a ৳100 bet returns ৳547 if all win. However, if any one loses the entire bet is lost.
If a match is declared no-result or abandoned, xx 99 generally refunds the original stake (void bet). If the result is determined by the DLS method, the bet is settled according to that result. For specific rules, read the Terms & Conditions.
xx 99 offers special bonus promotions during Bangladesh Tigers international matches and the BPL — such as the xx 99 Cricket Season Bonus: 30% bonus, maximum ৳6,000, wagering 18x, minimum deposit ৳300. Can be claimed once per week when depositing in the Cricket section. Example: a ৳2,000 deposit earns a ৳600 bonus; wagering ৳600 × 18 = ৳10,800.
Keep an eye on the promotions page during tournament season.
Withdraw
Questions about Withdrawals
Not directly. To withdraw winnings from a bonus, you must first complete the wagering requirement. For the welcome bonus, you need to complete bets totalling 25 times the bonus amount. Once wagering is done, the winnings can be sent via a standard withdrawal to bKash, Nagad, or Rocket.
Wagering progress can be viewed in the balance section of your account.
No. Under xx 99's rules, withdrawals can only be made to a bKash, Nagad or Rocket number registered in the account holder's own name. Sending to a third-party wallet is not possible. This is an established practice for security and to prevent money laundering.
The minimum withdrawal amount at xx 99 is ৳500. Withdrawal requests below this amount will not be processed. This limit is the same for all three methods (bKash, Nagad, Rocket).
Minimum withdrawal: ৳500 (all methods)
xx 99's payment team works 24 hours a day, seven days a week. So withdrawing at night or on Friday–Saturday takes the same processing time — funds generally reach the wallet within 30 minutes to 3 hours.
A standard withdrawal request from xx 99 to bKash is usually completed within 30 minutes to 3 hours. The same timeframe applies for Nagad and Rocket. If your account is verified and the withdrawal is within the limit, processing may be faster.
Typical time: 30 minutes – 3 hours
If more than three hours have passed and the withdrawal has not arrived, contact xx 99 support via live chat or email. Providing a withdrawal reference number or screenshot will help resolve it faster. For unverified accounts, KYC may need to be completed first.
Still have questions? The support team is ready
If you did not find your answer on this FAQ page, contact the xx 99 support team directly. Support is available in both Bengali and English.
Live Chat Support
Talk directly with the xx 99 support team via live chat 24 hours a day, 7 days a week. You will find the chat button at the bottom of any page on the site.
Support in Bengali and English
Email Support
Write to us by email for any detailed issues. You can send screenshots or documents and the team will reply as soon as possible.
Start playing at xx 99 — minimum deposit just ৳300
Top up your account easily with bKash, Nagad, or Rocket and enjoy xx 99's slots, cricket, and live casino.
Login to xx 99